Return Policy

RETURN

We offer a 30-day return policy from the date of delivery. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

✅ Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and unwashed

  • Must be in original condition with all tags attached

  • Must be returned in original packaging

❌ Non-Returnable Items

We do not accept returns for:

  • Items that have been worn, washed, or altered

  • Items without original tags or packaging

  • Final sale or clearance items (if applicable)

🧾 Proof of Purchase

To process your return, we require a receipt or proof of purchase.

Please do not send items back to the manufacturer.

🔄 Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item received

If you need an exchange, please contact us first.

💸 Refunds (if applicable)

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund

  • If approved, your refund will be processed to your original payment method

⚠️ Partial Refunds (if applicable)

Partial refunds may be granted if:

  • The item is not in its original condition

  • The item is damaged or missing parts not due to our error

🚚 Return Shipping

  • Customers are responsible for return shipping costs (unless the item is defective or incorrect)

  • Shipping fees are non-refundable

Address: 1209 MOUNTAIN RD PL NE STE N, ALBUQUERQUE, NM 87110, USA

Email: faithxcrossllc@gmail.com

Phone: +1505308 2307

Business Hours: Mon–Sun, 9AM–5PM (EST)

| English (EN) | USD

© 2023 FAITHXCROSS